Job description

  • Role: Customer Onboarding Manager
  • Scope: Dutch and/or Flemish SME market for our Teamleader Focus product.
  • Location: Ghent, BE or Amsterdam, NL
  • Timing: asap

Who are we and why should you care?

Teamleader is a SaaS scale-up founded in 2012 in Ghent, Belgium. With Teamleader Focus we simplify work for small businesses by offering an all-in-one solution for CRM, project management and invoicing. Teamleader Orbit, acquired in 2019, focuses on helping medium-sized agencies thrive. By joining forces, we became the logical choice for any European business, big or small, that aims to automate and simplify work.

Customer Success is the foundation of our own success: we cannot exist unless our customers receive great value from our product. Everything we do, evolves around customer centricity. It is (y)our goal to help entrepreneurs work smarter with our all-in-one tool.

What a day in Customer Onboarding looks like:

As soon as leads become clients, you are their go-to person. You help them to get started with Teamleader Focus asap. To be more concrete you focus on driving customers' adoption of our product in a proactive way and you train and onboard new customers and help them to be successful. You collaborate with customers to formulate strategies and tactics to ensure they both love our product and achieve their individual objectives and goals. Follow up on user and customer emails and questions and build relationships with our customers.

Being an employed entrepreneur

At Teamleader, you have the possibility to join a team of seasoned experts that believe in the power of continuous learning and self-development. We regularly take some time away from the office for team building activities to bond and mingle.

Above all of this, you will start with an in-house training of two weeks. You learn everything about us, our story, your colleagues, our workflow-tool and you get an in-depth sales onboarding. As soon as you start working, we expect you to be hands-on, with an entrepreneurial mentality. Learning by doing, that is our motto.

In Customer Success, you help our clients to work smarter. At the same time, you encourage them to become ambassadors of Teamleader.

Why others chose Teamleader: we're lively, not corporate

We have the energy and boldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You’ll be working in a fast-paced tech environment with open feedback culture and room for initiatives and ideas. On top of that, you’ll get:

  • A liberal training budget to spend as you choose.
  • A hybrid working model, a pleasant mix of office work and home working. Find out more here.
  • A personal tooling budget, to make working from home as comfortable as it is in our offices.
  • Daily budget-friendly in-house prepared lunch and dinner options, as well as Free Food Fridays and Cava Fridays.
  • Competitive and market-conform salary and compensation and benefits, including company car or other mobility options (electrical step, bike,...)
  • Our long-lasting dedication to employee wellbeing, just take a look at our career page and Instagram to see how we keep the Team(leader)-spirit going.

We value diversity

Our ambition is to build and sell a product that helps everyone everywhere (starting with Europe) to work smarter, so we want our team to reflect that. We believe that a diverse, inclusive working environment is crucial to realise that ambition, so we’re committed to continue to build and cherish a culture where every colleague feels welcome, appreciated and heard.

Requirements

Is it you, we are looking for?

  • You love to talk with entrepreneurs about their business and identify their needs as to their workflow and business processes.
  • Bringing first value online is your second nature, you have experience in solving more complex business challenges. You have the knowledge to advise business owners on a strategic level, recognize their problems and negotiate with them.
  • Preferably, you know a thing or two about B2B sales, you master the consultative selling method and are inspired by entrepreneurship.
  • You strongly believe in technology and have affinity with cloud-based applications.
  • Besides that, you speak fluent Dutch (native level) and English (professional level).
  • Experience in a SaaS environment would be a nice extra.
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Meet the team

  • Meet The Team Jane Doe
    Customer Onboarding Manager

    Ophelia De Coen

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    Customer Support

    Massimiliano Greghini

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    Operations Engineer

    Thomas Vermeulen

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    Customer Support

    Henk de Blauw

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    Customer Support

    Lander De Koster

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    Customer Onboarding Manager

    Hannelore De Swaef

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    Customer Onboarding Manager

    Jenna Vogel

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    Customer Support

    Tom Van Hoecke

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    Customer Onboarding Manager

    Athénaïs Sollami

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    Customer Support

    Eline De Bruyne

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    Customer Onboarding Manager

    Maurice Meloen

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    Customer Support

    Hanne Vandekerckhove

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    Customer Success Manager

    Puck Boekhout

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    Customer Success Manager

    Ginger Boomsma

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    Customer Onboarding Manager

    Tilo Denys

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    Customer Support

    Emma Duron

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    Customer Support

    Alessio Macaluso

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    Support Engineer

    Kevin Ryckaert

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    Customer Support / CSM

    Luisa Rivas

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    SDR

    Heleen Vandevoorde

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    Charlotte Pauwels

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    Customer Onboarding Manager

    Amber van de Walle

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    VP Customer Success

    Stijn Van Loo

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    Retention Specialist

    Alejandra Gerard

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    Retention Specialist

    Elisabeth Demeyere

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    Retention Specialist

    Pieter De Geyndt

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    Retention Specialist

    Nele De Pauw

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    Retention Specialist

    Stefanie Adams

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    Customer Support

    Sirarpi Vardanian

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    Customer Support

    Laura van Belleghem

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    Customer Support

    Jeroen Vereecke

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    Customer Support

    Simona Primerano

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    Customer Support

    Benedikte Von Achen

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    Customer Support

    Sophie Decloux

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    Product Expert

    Marie Van Daele

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    Customer Support

    Nathan Van Coillie

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    Customer Support

    Annelies Boonants

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    Customer Support

    Sam Goetmaeker

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    Customer Support Technical

    Cynthia Tacq

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    Customer Support

    Eline Grootaert

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    Customer Support Technical

    Kenny Aerts

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    Teamlead Customer Support

    Rocio Bracero

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    Customer Onboarder

    Kenneth Van Assche

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    Customer Onboarding Manager

    Lex Van Nieuwenhuyse

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    Customer Onboarding Manager

    Melanie Van Brussel

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    Customer Onboarding Manager

    Samuel Van Daele

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    Customer Onboarder

    Dries De Porre

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    Head of Customer Success

    Lies Rotthier